NATIONAL PATIENTS' RIGHTS CHARTER

Every patient has the right to:

• A healthy and safe environment
• Access to safe healthcare
• Emergency care in life-threatening situations
• Confidentiality and privacy
• Be treated with courtesy and consideration by all staff
• Be informed about his/her illness/condition and treatment, so as to be in a position to

    give informed consent
• Exercise choice in healthcare services
• Participate in decision-making that affects his/her health
• Be referred for a second opinion
• Continuity of care
• Complain about health services
• Be treated by a named healthcare provider
• Refuse treatment or information about his/her illness Every patient or client has, inter

    alia, the responsibility to:
• Take care of his/her health by adopting a healthy lifestyle
• Care for and protect the environment
• Respect the rights of other patients and health providers
• Provide healthcare providers with relevant and accurate information for diagnostic,

    treatment, rehabilitation or counselling purposes
• Advise the healthcare providers on his/her wishes with regard to his/her death
• Comply with the prescribed treatment or rehabilitation procedures
• Enquire about the related costs of the treatment and/or rehabilitation and arrange for

    payment.

Please contact our Customer Service Call Centre if you feel your charter rights have not been met by a National Renal Care facility or staff member.